This Sales and Refunds Policy apply to all purchases of EmpowerZ B2C
training courses and B2B consultancy services. It should be read together with
our Terms and Use.
1. Pricing and Currency
Prices are displayed at the point of sale or set out in the applicable
engagement document. We accept payment in Egyptian Pound (EGP), Saudi Riyal
(SAR) and US Dollar (USD). The available currency may depend on your country
and the payment method used. Prices may change from time to time, but changes
do not affect orders already confirmed and paid.
2. Taxes
Prices are exclusive of value added tax (VAT) and any other applicable
taxes or duties unless expressly stated. Applicable taxes will be added at
checkout or on the invoice in accordance with the laws of Egypt, KSA or the
relevant GCC country.
3. Payment
Payment is due in full at the time of purchase for B2C courses, unless an
instalment or invoice arrangement is expressly offered. For B2B engagements,
payment terms are set out in the engagement document (e.g. advance payment for
retainers, milestone payments for projects, or invoicing for hourly and
call-based work). Access to Services or delivery of work may be withheld until
payment is received.
4. Order Confirmation
You will receive an order or booking confirmation and an invoice by
email. Please review it and notify us of any error at Support@empowerz.net.
5. B2C Refunds — Self-Paced Courses
•
You may request a full refund
within fourteen (14) days of purchase provided you have not started the course.
•
After 14 days, or once you have
started the course, the purchase is non-refundable.
6. B2C Refunds — Live Webinars and Classroom Sessions
•
Cancellations made at least seven
(7) days before the session start date are eligible for a full refund or a free
transfer to another scheduled session.
•
Cancellations made between three
(3) and six (6) days before the session are eligible for a fifty percent (50%)
refund or a free transfer.
•
Cancellations made less than three
(3) days before the session, or non-attendance (“no-show”), are non-refundable.
•
If EmpowerZ cancels or reschedules
a session, you are entitled to a full refund or a transfer to another session
at no additional cost.
7. B2B Refunds and Cancellations
•
Retainer: either party may
terminate on the notice period stated in the engagement document. Fees for the
current billing period are earned once the period has commenced; unused,
pre-paid future periods may be refunded on a pro-rata basis.
•
Project: fees for completed
milestones and work performed up to the date of termination are non-refundable.
Any pre-paid amount exceeding the value of work performed will be refunded.
•
Hourly and calls: charges apply to
time actually incurred and are non-refundable once the work or call has taken
place. Pre-purchased hour or call packages that remain unused may be refunded
in line with the engagement document.
8. Non-Refundable Items
Unless required by law, the following are non-refundable: issued
certificates, downloadable or consumed digital materials, completed consultancy
deliverables, and any Service expressly stated to be non-refundable at the
point of sale.
9. How to Request a Refund
To request a refund, email Support@empowerz.net with your order or
invoice number and the reason for the request. We may ask for additional
information to verify your purchase.
10. Refund Method and Timing
Approved refunds are issued to the original payment method and in the
original currency of payment (EGP, SAR or USD). Refunds are typically processed
within fourteen (14) business days of approval; the time for the amount to
appear in your account depends on your payment provider or bank.
11. Chargebacks
If you have any concern about a charge, please contact us before
initiating a chargeback with your bank so we can resolve the matter directly
and quickly.
